TrendADeal’s Terms of Service
Last Update: April 2020
Welcome to TrendADeal.com.
The following terms of service (these “Terms of Service”), govern your access to and use of the TrendADeal website, including any content, functionality and services offered on or through www.TrendADeal.com (the “Site”) by TrendADeal Pty Ltd. and, with respect to payment processing services.
This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the TrendADeal services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting to email@example.com.
The original language of these Terms of Service, as well as all other texts throughout the Site, is English. TrendADeal makes available this translation for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.
Buyers are users who purchase services on TrendADeal.
Custom Offers are exclusive proposals that a Influencer can create in response to specific requirements of a Buyer.
Custom Orders are requests made by a Buyer to receive a Custom Offer from a Influencer.
Disputes are disagreements experienced during an order between a Buyer and Influencer on TrendADeal.
TrendADeal Balance is the aggregated amount of your Revenue as a Influencer and/or returned payments from cancelled orders as a Buyer.
TrendADeal Credits are credits that TrendADeal may provide users to be used only for purchases on TrendADeal, subject to these Terms of Service or any other applicable laws and/or terms.
Deal® Extras are additional services offered on top of the Influencer’s Deal for an additional price defined by the Influencer.
Deal® Packages allow Influencers to offer services in different formats and prices. Packages can include upgrades, which lets Influencers price their service for a basic price of over R100.
Deal® Page is where the Influencer can describe their Deal and the Deal’s terms, and the Buyer can purchase the Deal and create an order.
Deal® / Deals® are services offered on TrendADeal.
Order Page is where Buyers and Influencers communicate with each other in connection with an ordered Deal.
Orders are the formal agreement between a Buyer and Influencer after a purchase was made from the Influencer’s Deal Page.
Payment Services Provider(s) are service providers that provide payment services to Buyers and Influencers in connection with the TrendADeal platform, including with respect to collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to Influencers, currency exchange services in connection with payments in local currencies, and the holding of funds in connection with TrendADeal Balances.
Revenue is the money that Influencers earn from completed orders and can either withdraw or use to purchase on TrendADeal, subject to these Terms.
Overview (Main terms, in a nutshell)
Only registered users may buy and sell on TrendADeal. Registration is free.
Deals on TrendADeal may be offered at a base starting price of R100. Some Deals are offered at a base price of more than R100 as determined by the Influencer.
Buyers pay TrendADeal in advance to create an order (see Purchasing Section below regarding payment terms).
Orders are purchased through the Order button found on a Influencer’s Deal page or through a Custom Offer.
For fees and payments please read the purchasing section here.
Influencers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Influencers’ reputation and status.
Influencers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Deal Extras, or selling their Deal in multiples.
Users may not offer or accept payments using any method other than placing an order through TrendADeal.com.
When purchasing a Deal, Buyers are granted all rights for the delivered work, unless otherwise specified by the Influencer on their Deal page. Note: some Deals charge additional payments (through Deal Extras) for Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.
TrendADeal retains the right to use all published delivered works for TrendADeal marketing and promotion purposes.
Users undertake to comply with TrendADeal’s Community Standards, which are a set of behavior rules and guidelines, applicable to the TrendADeal community and marketplace in addition to these Terms of Service, as updated from time to time.
Influencers create Deals on TrendADeal to allow Buyers to purchase their services.
Influencers may also offer Custom Offers to Buyers in addition to their Deals.
Each Deal you sell and successfully complete, accredits your account with a net revenue of 85% of the purchase amount.
TrendADeal accredits Influencers once an order is completed. See our “Orders” section below for a definition of a completed order.
If an order is cancelled (for any reason), the funds paid will be returned to the Buyer’s TrendADeal Balance.
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete.
Influencers may withdraw their revenues using one of TrendADeal’s withdrawal options (see Withdrawal Section below regarding payment terms).
The Influencer’s rating is calculated based on the order reviews posted by Buyers. High ratings allow Influencers to obtain advanced Influencer levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Influencer’s account.
For security concerns, TrendADeal may temporarily disable a Influencer’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Buyers, or associating multiple TrendADeal accounts to a single withdrawal provider.
Influencers are responsible for paying any direct or indirect taxes, including any GST, VAT or otherwise, which may apply to them depending on residency or location. Influencers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the Deal page is not inclusive of all such taxes and charges that may apply to the Influencers.
Appointment as Limited Payment Collection Agent: Influencer hereby appoints TrendADeal as Influencer’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Influencer. Influencer agrees that payment from Buyer to TrendADeal shall be considered the same as payment made directly to Influencer. Buyer’s payment obligation to Influencer will be satisfied upon receipt of payment by TrendADeal (or its Payment Services Provider, as applicable), and TrendADeal (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Influencer in the manner described in these Terms of Service. In the event that TrendADeal (via Payment Services Provider) does not remit any such amounts to Influencer, the Influencer will have recourse only against TrendADeal and not the Buyer directly. Influencer agrees that TrendADeal may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that TrendADeal may deem necessary or prudent.
TrendADeal partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Influencers, and holding funds in connection with TrendADeal Balances. All payments services in connection with the withdrawal of funds on the TrendADeal platform are performed by TrendADeal’s Payment Services Providers.
Influencers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
Influencers are allowed to post a select amount of active Deals based on their Level status.
6 Deals for Influencers without a Level status.
10 Deals for Level 1 Influencers.
20 Deals for Level 2 Influencers.
30 Deals for Top Rated Influencers.
Deals created on TrendADeal are User Generated Content.
Deals and/or users may be removed by TrendADeal from the Site for violations of these Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:
Illegal or Fraudulent services
Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here
Adult oriented services, Pornographic, Inappropriate/Obscene
Intentional copies of Deals
Spam, nonsense, or violent or deceptive Deals
Deals misleading to Buyers or others
Reselling of regulated goods
Offering to prepare academic works on behalf of Buyers
Services that extend beyond 30 days of service duration
Exceedingly low quality Deals
Promoting TrendADeal and/or TrendADeal Deals through activities that are prohibited by any laws, regulations, and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
Deals that are removed for violations mentioned above, may result in the suspension of the Influencer’s account.
Deals that are removed for violations are not eligible to be restored or edited.
Deals may be removed from our Search feature due to poor performance and/or user misconduct.
Deals may include pre-approved website URLs contained within the Deal description and requirements box. Deals containing websites promoting content, which violates TrendADeal’s Terms of Service and/or our Community Standards, will be removed.
Deals are required to have an appropriate Deal image related to the service offered. An option to upload two additional Deal images are available to all Influencers. Influencers must deliver the same quality of service as shown on their Deal images. Recurring deliveries that don’t match the quality shown on the Deal images may lead to the Influencer’s account losing Influencer status or becoming permanently disabled.
Deals may contain an approved Deal Video uploaded through the Deal management tools available on TrendADeal.
Statements on the Deal Page that undermine or circumvent these Terms of Service is prohibited.
Eligible Deals in select Categories may set up Deal Packages to offer their services in structured formats with multiple price points for the selected Deal.
Certain categories are available only to Pro Influencers to create Deals. If you are not a Pro Influencer, creating a Deal for services available to Pro only may result in removal of your Deal.
Deal Extras are additional services offered on top of the Influencer’s Deal for an additional price defined by the Influencer.
Deal Extras may be removed for violations of our Terms of Service and/or our Community Standards. For specific terms, please see the Deals section above for a list of services that violate our Terms of Service. Deals are subject to be removed due to violations found in Deal Extras.
The amount of Deal Extras, which can be offered, and the price for each Deal Extra, is based on your Influencer Level. More information surrounding your accounts eligibility for Deal Extras can be found here.
Services offered through Deal Extras must be related to the base service and part of the deliverables on the Order.
Deal Extras may cover different categories of services that are components to a higher quality delivered service.
TrendADeal is all about helping Influencers leverage their skills. We seek to empower top performing Influencers with helpful tools to grow their business. Influencers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, TrendADeal may reward them with new statuses, special opportunities, benefits, and tools that come with it.
TrendADeal Influencers can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here.
Advancement in Levels are updated periodically by an automated system.
The current Levels a Influencer can achieve are, Level 1, 2, and Top Rated.
Influencers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Influencer status and the benefits that come with it. For example, late deliveries, warnings to the Influencer’s account and cancellations can cause a Influencer to move to a different Level.
Advanced levels provide their owners with additional benefits, including offering Deals for higher prices through Deal Extras, or selling their Deal in multiples.
Top Rated Influencers
Top Rated Influencers are chosen manually by TrendADeal editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Influencers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
Top Rated eligibility is constantly evaluated by TrendADeal to ensure that the quality standards and expectations of the Top Rated selection is kept. TrendADeal retains the right to change a Top Rated Influencer status in light of such evaluation. In addition, Top Rated Influencers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top Rated status and the benefits that come with it.
Pro Influencers are pre-verified professionals who undergo a vetting process by TrendADeal editors. Applying for TrendADeal Pro is open to everyone: professional freelancers who are new to TrendADeal, as well as existing TrendADeal Influencers.
Pro Influencers eligibility is constantly evaluated by TrendADeal to ensure that the quality standards and expectations of the Pro Influencer selection is kept. TrendADeal retains the right to change a Pro Influencer status in light of such evaluation. In addition, Pro Influencers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
TrendADeal Influencers have access to several exclusive features that help customize the way their services can be offered.
Influencers can also send Custom Offers addressing specific requirements of a Buyer.
Custom Offers are defined by the Influencer with the exact description of the service, the price and the time expected to deliver the service.
Custom Offers are sent from the conversation page.
Services provided through Custom Offers may not violate TrendADeal’s Terms of Service and/or our Community Standards.
To withdraw your revenue, you must have an account with at least one of TrendADeal’s Payment Service Providers for the withdrawal methods. All funds eligible for Withdrawal will be held on your behalf at an account with TrendADeal’s Payment Services Provider. All payment services, including withdrawal services will be provided by TrendADeal’s Payment Services Provider.
Your TrendADeal profile can be associated with only one account from each TrendADeal withdrawal methods. A Payment Service Provider withdrawal account can be associated with only one TrendADeal profile.
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Influencers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process
Withdrawals can only be made in the amount available to you.
Withdrawal fees vary depending on the withdrawal method.
Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
In certain cases, Influencers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by TrendADeal’s Payment Services Providers. Your TrendADeal Balance is always derived from its SA Rand value and, therefore, the local currency amount of your TrendADeal Balance may change daily in accordance with exchange rates fluctuations and also includes conversion fees. Influencers always have the option to withdraw Revenues in Rand.
Paypal 0 Interst.
Yoco at 5% interest.
You may not offer direct payments to Influencers using payment systems outside of the TrendADeal platform.
TrendADeal retains the right to use all publicly published delivered works for TrendADeal marketing and promotional purposes.
Buyers may request a specific service from the Post a Request feature. Services requested on TrendADeal must be an allowed service on TrendADeal. Please click here for guidelines on approved services. Users should refrain from using the Post a Request feature for any purpose other than looking for services on TrendADeal.
Buyers pay TrendADeal to create an order from a Influencer’s Deal page or Custom Offer, using the Order Now button or through the Logo Maker. TrendADeal partners with Payment Services Providers for purposes of collecting all payments from Buyers, transferring such payments from Buyers to Influencers, and holding funds in connection with TrendADeal Balances. All payments services in connection with the collection of funds on the TrendADeal platform are performed by TrendADeal’s Payment Services Providers.
TrendADeal serves as Influencer’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Influencer. Buyer’s payment obligation to Influencer will be satisfied upon receipt of payment by TrendADeal (or its Payment Services Provider, as applicable), and TrendADeal (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Influencer in the manner described in these Terms of Service. In the event that TrendADeal (via Payment Services Provider) does not remit any such amounts to Influencer, the Influencer will have recourse only against TrendADeal and not the Buyer directly.
In addition, Buyers can request a Custom Order which addresses specific Buyer requirements, and receive a Custom Offer from Influencers through the site or through TrendADeal Anywhere.
In most locations, purchases on TrendADeal can be made by using one of the following payment methods: Credit Card, PayPal, TrendADeal Credits or existing TrendADeal Balance. Additional payment methods may apply in certain locations.
Service fees are added at the time of purchase where a Buyer can review and accept the total amount requested to pay. These fees cover administrative fees.
Your existing TrendADeal Balance will be automatically applied to your next purchase.
You may not offer Influencers to pay, or make payment using any method other than through the TrendADeal.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.
By using any payment method and/or providing payment details for making purchases on TrendADeal, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on TrendADeal; and (d) such actions do not violate any applicable law.
Buyers may pay on TrendADeal in several different currencies. Unless stated otherwise, you will be charged in the currency displayed on the payment page. All currency exchange services in connection with payments and withdrawals in local currencies are performed by TrendADeal’s Payment Services Providers. In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in Rand even if the price is displayed in another currency. In any event, the actual charged amount (in the actual payment currency) will be clearly disclosed to you before you complete the payment.
Buyers should note that all prices on TrendADeal are derived always from their original SA Rand price and, therefore, non-SA Rand currency prices may change daily in accordance with exchange rates fluctuations and may also include conversion fees. Buyers always have the option to pay in SA Rand by changing their selected displayed currency.
If you paid for an Order in a currency other than SA Rand and your Order was later cancelled for any reason, the amount returned to your TrendADeal Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same SA Rand value.
Your TrendADeal Balance is always valued in SA Rand, even if it is displayed in a non-SA Rand currency. Therefore, should you choose to view your TrendADeal Balance in any currency other than SA Rand, it may change daily in accordance with exchange rates fluctuations, while always maintaining the same SA Rand value. Users always have the option to view their TrendADeal Balance in SA Rand by changing their selected displayed currency.
Buyers may be charged with indirect taxes (such as Sales Tax, VAT or GST) depending on their residency, location and any applicable law, in addition to the price shown on the site, and, in any event, any such taxes will always be displayed to the Buyer before payment.
Buyers agree that they are responsible to comply with all tax requirements applicable to them, including but not limited to any obligation to deduct or withhold taxes. It is hereby clarified that all prices and fees that appear on the Site are the net amounts that will be paid following any direct or indirect taxes, levy, withholding tax and/or deductions.
Once payment is confirmed, your order will be created and given a unique TrendADeal order number
Influencers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Deal.
The Deliver Work button may not be abused by Influencers to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Influencer’s rating and result in a warning to Influencer.
An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the Order was marked as Delivered.
We encourage our Buyers and Influencers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact TrendADeal’s Customer Support department for assistance here.
When a Buyer orders a Deal, the Influencer is notified on the site while logged into the account.
Influencers are required to meet the delivery time they specified when creating their Deals. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Influencer’s status.
Influencers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.
Users are responsible for scanning all transferred files for viruses and malware. TrendADeal will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
Feedback reviews provided by Buyers while completing an Order are an essential part of TrendADeal’s rating system. Reviews demonstrate the Buyer’s overall experience with the Influencers and their service. Buyers are encouraged to communicate to the Influencer any concerns experienced during their active order in regards to the service provided by the Influencer.
Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the TrendADeal platform from users within our Community. Purchases arranged, determined to artificially enhance Influencer ratings, or to abuse the TrendADeal platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
Feedback comments given by Buyers are publicly displayed on a Influencer’s Deal page.
Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Influencer’s Live Portfolio on their Deal page if the Buyer chooses to publish the Work Sample while providing a public feedback review.
Withholding the delivery of services, files, or information required to complete the Deal’s service with the intent to gain favorable reviews or additional services is prohibited.
Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.
Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.
Influencers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
Disputes and Cancellations
We encourage our Buyers and Influencers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact TrendADeal’s Customer Support department for assistance here.
Order cancellations can be performed on TrendADeal, when eligible, by Customer Support or through the Resolution Center per order.
Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Terms of Service. Doing so may get your account temporarily or permanently disabled. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
In the event that a Buyer or Influencer encounters an issue related to the service provided in an order, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.
TrendADeal, through its Payment Services Providers, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is cancelled for any reason.
If an order is cancelled (for any reason), the funds paid will be returned to the Buyer’s TrendADeal Balance.
Revisions to deliveries can be performed by Influencers based on the Influencer’s Deal and customer care. Influencers may determine the amount of revisions offered to Buyers, including no revisions.
Requests for revisions can be performed through the Order Page while the order is marked as Delivered.
Requesting to gain more services from Influencers beyond the agreed requirements by using the Request Revisions button is not allowed.
TrendADeal encourages Buyers and Influencers to resolve service disputes mutually using the Resolution Center.
Eligibility for requests to TrendADeal to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the TrendADeal delivery system. See below for Order specific eligibility.
Completed orders (or, where applicable, completed milestones) may be cancelled, upon review of our Customer Support team, up to 14 days after the order (or Milestone) is marked as complete. Please be advised that orders cannot be partially cancelled (i.e. we can only cancel the entire order when it is justified).
In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 14 days have passed from its completion. In such cases, the amounts paid for the cancelled order will be returned to the Buyer’s TrendADeal Balance and will be deducted from the Influencer’s TrendADeal Balance or, if there are no sufficient amounts in the Influencer’s TrendADeal Balance, from future revenues of such Influencer.
Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Influencer if the service was rendered as described in the Deal Page. Buyers may rate their experience with the Influencer on the Order Page, including the overall level of service quality received.
Buyers must use TrendADeal Resolution Center to address their concerns and desired resolution related to the service provided by their Influencer prior to contacting Customer Support. Customer Support will not take any action against Orders where the Buyers failed to inform their Influencer of issues related to the Influencer’s service and will allow Influencers to provide a resolution first. This does not include non-permitted usage of TrendADeal.
Any non-permitted usage of TrendADeal encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations of TrendADeal’s Terms of Service.
TrendADeal Customer Support will cancel orders based on, but not limited to, the following reasons:
Active Orders (after the Buyer submits their requirements and before the Influencer delivers on TrendADeal)
The Influencer is late and unresponsive for more than 24 hours while the order is marked as Late.
Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the Influencer’s delivery.
The user is no longer an active TrendADeal user due to Terms of Service violations or closure of their account.
Delivered Orders (after the Influencer clicks Deliver Now and before the order is marked as complete)
The Influencer uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to Buyers. Note: Multiple reported offenses will result in permanent suspension of your account.
The Influencer delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
The Influencer requests additional payments, on or off the TrendADeal platform, by withholding the final delivery of services directly related to the agreed requirements.
The Influencer is withholding the final delivery of services for improved ratings.
Buyers who abuse the Request Revisions button to gain more services from Influencers beyond the agreed requirements.
Buyers who threaten to leave a damaging review to gain more services from the Influencer not related to the agreed requirements.
Completed Orders (after the order is marked as complete and before the 14 day limitation)
Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
Buyers who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Influencer’s Deal Page and cannot be retroactively included once the order is completed for over 14 days.
TrendADeal Customer Support will review cases of Order delivery manipulation that prevents Buyers and Influencers from fully utilizing our Resolution Center that enabled the order to be marked as complete.
TrendADeal does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are returned to the Buyer’s TrendADeal Balance and are available for future purchases on TrendADeal.
Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.
In certain instances, TrendADeal may offer you credits (“TrendADeal Credits” or “Credits”), either for promotional purposes or otherwise, to be used for purchasing Deals and/or other services offered on the Site. Your available Credit balance will appear in your account. Your valid TrendADeal Credits will be automatically applied to your next purchase and can be viewed in your order summary after you place the order. Unless stated otherwise, TrendADeal Credits expire following three months from their receipt. TrendADeal Credits serve only as an incentive to use TrendADeal, and, therefore, are not redeemable for cash, have no cash value and are nonrefundable. Once used, TrendADeal Credits may not be returned to your account even if your Order gets cancelled. TrendADeal Credits may be subject to additional conditions and restrictions as will be disclosed to You upon receipt of the Credits. Credits may be voided in the event of fraud, misuse, or violation of these Terms. TrendADeal reserves the right to modify or cancel the TrendADeal Credits program at any time. If you or TrendADeal deactivate or suspend your TrendADeal account, any unused TrendADeal Credits in your account will be forfeited.
User Conduct and Protection
TrendADeal enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on TrendADeal reflect the diversity of an expanding Deal economy. Members of the TrendADeal community communicate and engage through orders, social media, and on TrendADeal’s Community Forums.
TrendADeal maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of TrendADeal. This section relates to the expected conduct users should adhere to while interacting with each other on TrendADeal.
To report a violation of our Terms of Service and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of TrendADeal in order to circumvent or abuse the TrendADeal messaging system or TrendADeal platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
TrendADeal does not provide any guarantee of the level of service offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
TrendADeal does not provide protection for users who interact outside of the TrendADeal platform.
All information and file exchanges must be performed exclusively on TrendADeal’s platform.
Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
TrendADeal is open to everyone. Discrimination against a community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
Users may not submit proposals or solicit parties introduced through TrendADeal to contract, engage with, or pay outside of TrendADeal.
Users with the intention to defame competing Influencers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
Users are to refrain from spamming or soliciting previous Buyers or Influencers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
TrendADeal reviews cases of payment provider chargebacks and disputes on behalf of Influencers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Influencer’s favor. If the chargeback case allows, TrendADeal (or one of TrendADeal’s Payment Services Providers) will return parts or full revenue back to Influencers, otherwise the chargeback amount will be borne by the Influencer.
Users may report Deals to Customer Support that may be in violation of TrendADeal’s Terms of Service based on the reported Deal’s replicated similarity to pre-existing services (copycat Deals).
Influencers warrant that any content included in their Deals shall be original work conceived by the Influencers and shall not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Deals, Influencers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Deals.
TrendADeal will respond to clear and complete notices of alleged copyright or trademark infringement. Our Intellectual Property claims procedures can be reviewed here.
Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Influencer statuses or becoming permanently disabled based on the severity of the violation.
Adult Services & Pornography – TrendADeal does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language – Communication on TrendADeal should be friendly, constructive, and professional. TrendADeal condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam – Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Deals or orders.
Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Influencers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of TrendADeal will not be protected by our Terms of Service.
Authentic TrendADeal Profile – You may not create a false identity on TrendADeal, misrepresent your identity, create a TrendADeal profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. TrendADeal reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).
Intellectual Property Claims – TrendADeal will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use – You may not use TrendADeal for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts – To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the TrendADeal community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of TrendADeal’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.
Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on TrendADeal. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts – You may not buy or sell TrendADeal accounts.
The Site, including its general layout, design and content, is exclusively owned by TrendADeal and protected by copyright and trademark law. TrendADeal®, Deal® and Deals® are all registered trademarks owned exclusively by TrendADeal. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) modify or create derivative works; (iv) remove any copyright notice, identification or any other proprietary notices, or; (v) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site. Users also agree not to permit or authorize anyone else to do any of the foregoing.
To the extent that you provide TrendADeal with any comments, suggestions or other feedback regarding the TrendADeal platform or the Site as a whole, as well as other TrendADeal products or services (collective, the “Feedback”), you will be deemed to have granted TrendADeal an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. TrendADeal is under no obligation to implement any Feedback it may receive from users.
Influencers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Influencers for the purpose of delivering the ordered work, and to protect such confidential information from unauthorized use and disclosure. Therefore, Influencers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Influencers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the ordered work; and (vi) not to copy or reproduce any of the information without the Buyer’s permission.
TrendADeal reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service and/or our Community Standards or due to any illegal or inappropriate use of the Site or services.
Violation of TrendADeal’s Terms of Service and/or our Community Standards may get your account disabled permanently.
Users with disabled accounts will not be able to sell or buy on TrendADeal.
Users who have violated our Terms of Service and/or our Community Standards and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
Users have the option to enable account Security features to protect their account from any unauthorized usage.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
Influencers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to TrendADeal’s approval.
Disputes should be handled using TrendADeal’s dispute resolution tools (‘Resolution Center’ on the order page) or by contacting TrendADeal Customer Support.
TrendADeal may make changes to its Terms of Service from time to time. When these changes are made, TrendADeal will make a new copy of the terms of service available on this page.
You understand and agree that if you use TrendADeal after the date on which the Terms of Service have changed, TrendADeal will treat your use as acceptance of the updated Terms of Service.
User Generated Content
User Generated Content (“UGC”) refers to the content added by users as opposed to content created by the Site. All content uploaded to TrendADeal by our users (Buyers and Influencers) is User Generated Content. TrendADeal does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.
Furthermore, TrendADeal is not responsible for the content, quality or the level of service provided by the Influencers (even if they are Pro Influencers, Top Rated Influencers, offer Promoted Deals or otherwise). We provide no warranty with respect to the Deals, their delivery, any communications between Buyers and Influencers, and the Logo Designs created through the Logo Maker. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.
By offering a service, the Influencer undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on TrendADeal. Influencers advertising online their Deal or Logo Design created through the Logo Maker must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Deal or Logo Design from the Logo Maker, as applicable, and may lead to the suspension of Influencer’s account.
For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement – please see our Intellectual Property Claims Policy which forms an integral part of these Terms of Service. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
Ownership and limitations: When purchasing a Deal on TrendADeal, unless clearly stated otherwise on the Influencer’s Deal page/description, when the work is delivered, and subject to payment, the Buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the Influencer, and the Influencer waives any and all moral rights therein. The delivered work shall be considered work-for-hire under the U.S. Copyright Act. In the event the delivered work does not meet the requirements of work-for-hire or when US Copyright Act does not apply, the Influencer expressly agrees to assign to Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to Buyer shall be subject to full payment for the Deal and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work shall be the exclusive property of Buyer, and Influencer assigns all rights, title and interest in the delivered work. Some Deals (including for custom created work) charge additional payments (through Deal Extras) for a Commercial Use License. This means that if you purchase the Deal for personal use, you will own all rights you require for such use, and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Deal Extra and will have broader rights that cover your business use.
For Voice Over Deals, when the work is delivered, and subject to payment, the Buyer is purchasing basic rights, (which means the Buyer is paying a one time fee allowing them to use the work forever and for any purpose except for commercials, radio, television and internet commercial spots). If you intend to use the Voice Over to promote a product and/or service (with the exception of paid marketing channels), you will need to purchase the Commercial Rights (Buy-Out) through Deal Extra. If you intend to use the Voice Over in radio, television and internet commercials, you will need to purchase the Full Broadcast Rights (Buy-Out) through Deal Extra. For further information on the type of buy-outs, please read below.
Furthermore, users (both Buyers and Influencers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to TrendADeal, including Deal texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by TrendADeal for no consideration for marketing and/or other purposes.
Voice Over Commercial Buy-Out
When purchasing a Voice Over Deal, the Influencer grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased Voice Over (except for commercials, radio, television and internet commercial spots).
By purchasing a Commercial Rights (Buy-Out) with your order, in addition to the basic rights, the Influencer grants you with a license to use the Voice Over for any corporate, promotional and non-broadcast purposes. Corporate, promotional and non-broadcast purposes means any business related use for the creation of, or to promote a for-product profit or service (with the exception of paid marketing channels), such as (by way of example): explainer videos posted to company websites, social networks or email campaigns, audiobooks, podcast intros, and strictly excludes any illegal, immoral or defamatory purpose.
By purchasing a Full Broadcast Rights (Buy-Out) with your order, in addition to the Commercial Rights, the Influencer grants you with a license for full broadcasting, which includes internet, radio, and TV “paid channels” including (by way of example): television commercials, radio commercials, internet radio, and music/video streaming platforms, and strictly excludes any illegal, immoral or defamatory purpose.
This Buy-Out is subject to TrendADeal’s Terms of Service. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Influencer nor TrendADeal will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.
Deal Commercial Use License
By purchasing a “Commercial Use License” with your Deal Order, the Influencer grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. For the avoidance of doubt, the Influencer retains all ownership rights. “Permitted Commercial Purposes” means any business related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to TrendADeal’s Terms of Service. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Influencer nor TrendADeal will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.
Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER TrendADeal NOR ANY PERSON ASSOCIATED WITH TrendADeal MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Certain user-generated content on the Site has been translated for your convenience using translation software powered by Amazon Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a service to users of the Site, and are provided “as is”. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations made from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all due to the limitations of the translation software.
The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.
Limitation on Liability
IN NO EVENT WILL TrendADeal, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF Influencer, TrendADeal AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF Influencer.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with TrendADeal, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.
In the case that there are posers pretending to offer a service, TrendADeal has instilled an approval processes to ensure no paradys are on the site. If you think your account is falsely represented, please make sure to alert the our customer support.
Make sure that you choose influencers with already exisiting reviews. Have extensive conversations that can cover every possible scenario so that your order is scrutinized. We as TrendADeal do not give refunds in the form of payments to your bank account. If you pay for an order, you and dispute, the user will be flagged/removed and you will receive your refund into you credit top up. At this point you will then be able to use your credits to purchase another service from a different influencer.